3123 Nutrisystem Consumer Reviews and Complaints
No need to choke down poor tasting foods and shakes. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. I want an apology and someone to tell me what he did was wrong! Hi JoAnn, We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We're happy to hear that you are finding the plan easy to follow. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
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Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor.
I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.
I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs.
My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon.
I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read.
I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland.
Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more.
Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email.
The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others.
I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out. Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon.
I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for.
Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling.
This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. It may not even feel like you are dieting.
The kit consists of a specially designed daily tracker. FedEx shipping is free. It will include easy to follow directions, and you will learn about what sets Nutrisystem apart from other diet food programs. If you are uncertain what you put in your first order, you can let Nutrisystem pick the foods for you.
If you want to make your selections, this is very simple to do with their online! Just about all foods have a star feature. This way you can see what other members have enjoyed.
See actual reviews from real people who have tried the food. When I was on this diet, I found this feature extremely helpful! This weight loss plan has the best variety and one of the biggest selections of menu options. Choose from over foods. To help you out I will list a few of my personal favorites.
Okay for breakfast I loved the double chocolate muffin. Be sure to put this in the microwave for a few seconds.
Trust you will be happy you did. Also liked the buttermilk waffles, the thick french toast and granola bars worked well on the run. For lunch I like their pizzas, the pepperoni pizza melts and again the granola bars for when I am on the go. Preparing these foods is very easy. A microwave is a great tool and fast time saver on this diet. I was surprisingly impressed with the chicken parm dinner. Basic, Core, and Uniquely Yours.
The prices will vary for men and women, and they also offer specialty options for people with diabetes and vegetarians. The basic plan is great for anyone who wants to save money, or just wants to give the Nutrisystem program a trial run. It will give you a great idea of what their meals and snacks are like, plus it is a very cost-effective way to reach your weight loss goals. Who is it Best for? Men get some additional servings of the smart fuel and carbs, plus an additional dessert, which why their plan costs more.
For starters, it costs slightly more than their basic package, but there are additional options that make this a more desirable choice. For starters, you can choose the fully-customizable option without paying extra, which means you have full control over the foods you eat.
The folks at Nutrisystem are all about providing you the best opportunities for weight-loss success which is why they provide a bevy of prepackaged foods and snacks that you can keep nearby when you feel a craving coming on.
Uniquely Yours plan is a great option if you want total control of your foods, full access to the frozen menu, and access to their largest selection of foods. Nutrisystem has generously extended a special offer for Diet Dynamo readers. If you have less than ten to drop, then you can customize a menu that will still help you meet your goals. Either way, you will be able to find a plan that fits your budget, matches your weight loss goals, and meets your dietary and nutritional needs.
Your job will be to decide how much weight you need to lose, and how many of your meals and snacks you want Nutrisystem to provide. Obviously, things will vary depending on whether you go with their traditional plans, or the more specialized versions, like what they offer for diabetics or vegetarians, for example. For starters, ADO makes everything very convenient. Basically, with this feature, you get a four-week supply of food automatically sent your door each month. However, there is one caveat with Auto Delivery, and that is the cancellation fee.
Also, if you use Nutrisystem for one month, and then decide you want to cancel after that, there are other routes you can go to avoid paying the early termination fee. All of this included with your first 4-week order, plus you get access to their team of experts who can give you the best advice for losing weight. This box is loaded with food and shakes, that will help you make the most of your first week on the program.
Following the Turbo Takeoff plan should help your body adjust to Nutrisystem diet plan, while also getting your weight loss kicked into high gear. Follow the detailed plan that is included, and you should lose a decent amount of weight during your first week on the program. For starters, both options come with many of the same delicious food choices, but it comes down to how much freedom you want to have when choosing the foods that you eat.
On the other hand, you may prefer having full control of the food you will be eating when on Nutrisystem, which is exactly why they created the Custom Plan. This option is also great if you have the extra time to really go through all of their food options and prepare your menu for the week. These prices are subject to change at any time. We do our best to keep them current, but ultimately the awesome folks at Nutrisystem decide how much things will cost, and they may change periodically.
I certainly liked reading all that is written on your site. Keep the posts coming. Trying to figure out what works best for me. ET the day before your order is scheduled to be processed by calling My brother recommended I might like this website. He was entirely right. This post truly made my day. You can not imagine just how much time I had spent for this information!
Buy food to supplement 2 of their meals and one snack every day. Oh and supply the food for 2 flex meals each week. You will save a good amount of money. Pus the food will taste better. I still think Nutrisystem is fairly priced, and is an excellent resource for people looking to lose weight quickly. You will get results when following their plan, which is why it can be a great option for a lot of people who have a significant amount of weight to lose.
For me, it has been a good way to reset after weight gain, and then I can go back to focusing on eating healthy and preparing meals on my own, sort of like you plan to do. In any case, hope your month went well, and best of luck with your weight loss journey.
You have made some good points, and the pricing info is well-detailed. Thanks Carla, happy to hear you found the information useful — if you decide to try Nutrisystem, I hope it goes well! Thanks for the pricing info.